Shipping & Returns
Cancellations, Returns & Shortages
Orders may be canceled by phone. Canceled orders will be subject to a 20% restocking fee if the order has been picked and packed. Returned orders may be subject to a 20% restocking fee. Return requests should be made through our toll-free customer service line at 1-888-695-3668. No returned merchandise will be accepted without authorization. Shortages and damage claims must be reported within 10 days of receipt of merchandise. On domestic packages refused by the customer, shipping charges to the customer and shipping charges back to CTW Home Collection will be added to the customer’s account. Our return policy is subject to change without notice.
View complete Terms & Condtions for additional details.
Shipping & Handling
Flat Rate Shipping
CTW Home Collection now offers flat rate shipping. Take the mystery out of shipping with our flat rate shipping zone chart. Use the chart below to calculate what your shipping costs will be for any order $300 or over. CTW retains the right to ship via UPS/Truck so please note on your order in the comments section if you need a lift gate. Failure to do so may result in an additional fee.
Flat Rate Shipping Zone Chart
* Orders $0–$299, standard UPS shipping rates apply. Flat rate shipping does not apply to AK, HI, Canada or dropship orders. Flat rate shipping only applies to the continental US only.
Orders $299 and Under
Our default shipment method is UPS. We do however rate shop the lowest price on orders $299 and under with USPS. The cost of shipping will be added to your invoice. These rates are determined by the weight, dimension, and destination of the package.
Freight Collect
CTW Home Collection will ship your order freight collect. Please include your freight account number when you place your order online.
On-Site Order Pickup
To save on freight charges, feel free to pick up your order at our office. We are located at 7609 Canoe Rd, Greensboro, NC 27409. Please give us a 24-hour notice on business days before coming to get your order. All pick-up orders must be picked up 3 business days after the order is placed.
